Refund Policy

This Refund Policy defines all terms, requirements, procedures, and limitations for returns and refunds of products purchased on our website, and applies to every customer and every order placed on our platform. By completing a purchase on our website, you confirm that you have read, understood, and agree to comply with all terms within this Refund Policy, alongside our Shipping Policy, Terms of Purchase, Terms of Use, Privacy Policy, and Customer Service Policy. We retain the right to adjust, update, or modify this Refund Policy at any time, and all policy changes will be effective immediately upon posting on our website. It is the customer’s obligation to review this policy before placing new orders. All refund and return requests must be submitted via our designated Contact page customer service channel. We do not accept return requests submitted through social media, third-party messaging platforms, or any other non-approved contact methods.

We offer a sixty-day return window for all products purchased from our site. The sixty-day period begins counting on the date that your order is marked as delivered by our shipping carrier. To qualify for a return and refund, you must submit your formal return request to our customer service team within this sixty-day timeframe. Return requests submitted after the sixty-day window has expired will not be approved under any normal circumstances. Once your return request is received and reviewed by our support team, if approved, we will provide you with detailed return instructions, including the designated return shipping address and guidance for packaging your items. All items being returned must be sent back to the return address provided by our customer service team. We cannot accept returns sent to any other address, including our warehouse shipping address.

All returned merchandise must be in acceptable condition to receive a full refund. Products must be unused, unopened, and kept in their original packaging, unless the product arrived damaged, defective, or incorrect. Items that have been heavily used, partially consumed, broken due to customer misuse, missing original packaging, stained, contaminated, or damaged after delivery will not qualify for full refund and may be rejected entirely. If you receive damaged, defective, or wrong items, you must include clear photographs showing the product condition, packaging, and shipping container when submitting your return claim. These photos help our team quickly validate your claim and move forward with your refund process. We reserve the right to inspect all returned goods once they arrive at our return facility, and final refund eligibility will be determined after physical inspection of the returned items.

Once returned goods arrive at our return facility and pass our product inspection process, refunds will be processed within five to ten business days. Refunds will be issued back to the original payment method that was used to complete your purchase. The time it takes for the refund funds to show up in your account may vary depending on your bank, card issuer, or payment processor. Some financial institutions can take additional business days to post refund transactions to customer accounts. We are not responsible for delays caused by your bank or payment provider after we have initiated the refund on our end.

Customers are not required to pay return shipping fees for eligible returns. All return shipping costs will be covered by us. We will also cover any customs or duty charges that may arise when returning items back to our return facility. Customers will not face any hidden fees or deductions from their refund amount for standard eligible returns. If an item is returned after the sixty-day window, or if the returned product fails our inspection due to damage or misuse by the customer, the item will not be refunded. We may choose to ship the item back to the customer at the customer’s cost, or discard the product at our discretion.

Certain situations may qualify for partial refunds instead of full refunds. Partial refunds may be approved for items that have been lightly opened but remain mostly intact, or for orders where only a portion of the purchased items are returned. Partial refund amounts will be determined by our customer service team on a case-by-case basis. If you receive a partial refund, the refund will still be processed back to your original payment method within our standard five to ten business day processing window after inspection.

If your package is lost in transit, stolen, or marked delivered but never received, you must contact our customer service team promptly to open a carrier investigation. While the carrier investigation is ongoing, we will hold off on issuing a refund until the carrier completes their review. If the carrier confirms the package is lost, we will offer you the option of a full refund or a replacement shipment. If the carrier confirms successful delivery to your provided address, refund requests for missing packages will be denied.

We do not offer exchanges as a standalone service. If you would like a different product, size, or variant, you may return your original product following our return policy rules and place a brand-new order for the desired item. We do not cover the cost of new orders for replacement items unless the original product was defective or shipped incorrectly by our team.

If you cancel an order before the order has shipped, you may request a full refund. Order cancellation requests must be sent to our customer service team before the package is handed over to our shipping carrier. Once the order has shipped, cancellation is no longer possible, and you will need to follow our sixty-day return process to receive a refund after delivery.

We reserve the right to restrict or suspend return privileges for any customer who abuses our return policy. Abuse includes excessive return rates, repeated submission of false damage claims, returning items that were not purchased from our store, tampering with products before return, or other fraudulent activity. If return privileges are suspended, future return requests from that customer will not be accepted.